All orders require 5–7 business days for processing.
Once your order is processed, it will be shipped within 3–7 business days.
Shipping times may vary depending on carrier delays, holidays, or high-volume periods.
All orders are final and not eligible for refunds, cancellations, or changes once placed.
Please double-check your order details before completing your purchase.
You have 48 hours from the time your order is delivered to contact us about any issues or concerns.
Hair must be untouched, unaltered, and in its original packaging when reaching out to customer support.
You must provide valid proof (clear photos or videos) showing the issue in order for us to assist you.
Claims submitted after 48 hours will not be accepted.
STORE CREDIT
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If you are unsatisfied with your order and your claim is approved, you may receive store credit to use toward a future purchase.
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Absolutely no refunds will be issued under any circumstances.
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If you are refunded for any reason at our discretion, shipping fees and taxes will be deducted from the refund amount.
COLORING & CHEMICAL PROCESSING
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When coloring, bleaching, or lightening the hair, please consult a licensed professional to avoid damage or overprocessing.
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We are not responsible for hair that has been chemically overprocessed, damaged, or altered after purchase.
LOST OR STOLEN
PACKAGES
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Once your order has been shipped and scanned by the carrier, we are not responsible for lost, stolen, or mishandled packages.
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Any delivery issues must be handled directly with the shipping carrier.